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FAQ

Generally Asked Questions:

Who is Atlanta Jewelers Supply?
We are a locally owned business in Atlanta, Georgia.

Where in Atlanta, Georgia are you located?
We are located at 250 Spring Street, Suite 6 W 371, 373A-B in Atlanta, Georgia.

How often does Atlanta Jewelers Supply add new items?
Generally we add new items weekly and occasionally items will be added daily. Check back regularly!

What kinds of payment does the Atlanta Jewelers Supply accept?
We accept all major credit and debit cards such as:

  • MasterCard
  • Visa
  • Discover
  • American Express
  • Debit cards with the Visa or MasterCard logo.

Is online shopping actually safe?
Yes, online shopping is extremely safe. On the Atlanta Jewelers Supply web site we are protected by a SSL encrypted system that keeps all of your sensitive information safe and sound. Security is very important to us, so we make sure that we always have the most up to date systems in place to keep your personal information safe.

How quickly does merchandise ship?
Merchandise usually ships within a day or two of your payment to us clearing.

Is it really safe to mail jewelry?
Yes, it is. All of our jewelry that we ship is insured and carriers are very reliable so the possibility of a loss of jewelry is quite unlikely.

How do I place an order online?
It is quite simple! Simply select the items that you would like to purchase and select the size you require and then put the item in your “Shopping Cart”. Once you have finished shopping, go to your “Shopping Cart” and select the “Check out” option. Once you have started checking out, then you will proceed through our secure check out process.

Can I order gifts and then send them to someone from Atlanta Jewelers Supply?
Yes. Simply put in a different shipping address from the address you chose for the billing process.

I had a problem submitting my order, should I just re-order? No. Do not re-order before talking to Customer Service. You can e-mail them via: atlantajsupply@aol.com or toll free at: 877-434-4579.

What are the 4C’s of Diamonds?
Diamonds are commonly graded by the "4C's". These are characteristics of a diamond; they are Cut, Clarity, Carat weight and Color.

What is the difference between a Carat and a Karat?
The carat is used to measure the weight of a diamond, while the karat is used to indicate the purity of gold.

Can I track my order after it has shipped?
Yes. Just click on “My Account” to see your most recent orders and to track where your shipment is.

Does Atlanta Jewelers Supply charge sales tax?
We charge sales tax for residents of Georgia.

Does Atlanta Jewelers Supply have a warranty, and if so how long is the warranty period? Our warranty period is 30 days after you have received your jewelry. Should it become defective within these 30 days then you may return it for a replacement or a full refund.

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